Warranty & Return

 

Returns

• We accept returns within 48 hours of delivery or pickup.

• Appliances must be inspected for defects in-store before purchase or upon delivery.

 

Limited Warranty

• For appliances not covered by the manufacturer's warranty, we provide a one-year store warranty.

• Customers who wish to extend the warranty period may purchase a third-party warranty.

• To activate the third-party warranty, customers must register on the third-party provider’s website and bear the cost of the warranty premium.

 

Warranty Exceptions

The warranty does not cover:

• Rust, abuse, infestation, or physical damage

• Cosmetic damage (scratches, dents, etc.)

• Consumer-replaceable parts

• Commercial use or pre-existing conditions

• Installation faults or failure to follow the manufacturer’s maintenance/installation requirements

 

No Warranty Coverage

The following items are not covered under any warranty:

• Water filters

• Cosmetic parts, including but not limited to:

  • Glass cooktops, glass panels, trim, knobs, racks, tubs, baskets, shelves, insulation, hardware, hoses, ice trays, water lines, inlets, and tanks

• Structural parts, such as doors and door liners

• Recalled units or parts

 

Warranty Void Conditions

• Any work performed on the appliance by the customer or an unauthorized third party will void all warranties.

• Any appliance not transported upright during pickup will void the warranty.

 

Other Important Notes

• Issues caused by customer-related factors—such as incorrect size, improper installation, power/water problems, blocked ventilation pipes, or misuse—will require on-site service fees, as well as pick-up and delivery charges.

• Customers must inspect their merchandise upon pick-up or delivery and report any damage immediately.

• Scratch & dent items are sold as-is and are not eligible for return or exchange due to external damages, defects, or cleanliness concerns, as these factors are reflected in our pricing.